Senior Tester – Customer experience
The Test Lead role will perform and manage the testing for the CXT Programme which is part of the overall Transformation Programme.
The Lead will work with multiple colleagues, programme teams and SI’s and must be able to communicate effectively and with knowledge. The successful candidate must have a strong QA & Testing background and experience.

  • Define Test Approach (Methodology, Phasing, Defect Management, Reporting)
  • Define Test Plans including resource plan
  • Agree Test Plan for each country and each programme
  • Co-ordination and driving of Test Plan delivery
  • Define Test Scenarios / Use Cases
  • Support the writing of Test Scripts
  • Support the definition of Test Data
  • Ensure execution of Test Scripts for each phase – Solution, Countries, Cross Global Programmes
  • Raise Defects
  • Lead Triage
  • Manage Defect Resolution through liaison with SI, programme team and other programme teams
  • Test Reporting
  • Manage Test Environments
  • Input to programme Logs – Risks, Issues etc.
  • Providing input into test deliverables provided by the SI concerning testing governance and sign-off process, RACI charts, KPI’s, SLA’s and analytics & reporting
  • Drive approval of solution for go live
  • Provide guidance, coaching and support to the SI and programme team
  • Provide input into lessons learned, identify root causes & improvements to prevent recurrence of issues


  • Demonstrable experience of leading testing for Customer Experience – Salesforce in large project or programme environments
  • Deep practical understanding and knowledge of QA & Testing Processes and Procedures
  • Experience in Agile, Waterfall and hybrid methodologies
  • Experience leading/managing test phases such as System/Product Testing, SIT, UAT, Regression
  • High attention to detail
  • Bias for action and can work to tight timescales and deadlines
  • Highly organised and good time management
  • Proactive/Pragmatic – good problem solving, looking for solutions to problems, without being asked
  • Good communication skills, both written and oral
  • Have a fantastic attitude, great teamwork, good influencing skills
  • Energetic and positive

Remote working, office based in Egham