Senior Service Now Admin

Key Accountabilities:

Monitor health, usage and overall compliance of ServiceNow and its applications;
Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
Understand how ServiceNow can enable Belron to become more efficient and configure the platform to achieve measurable benefits;
Coordinate application and platform upgrades; including patches
Develop, support, and maintain system integrations, specifically e-bonding interfaces with third parties
Develop systems integrations and process automation;
Configure and maintain SLA, Service Request catalogue items and their associated workflows;
General support, administration and maintenance of the ServiceNow platform and associated applications;
Working with multiple domain set up, differing configurations of ServiceNow based on Business Unit needs
Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practice
Be the point of escalation for all technical challenges related to the ITSM platform
Interface with 3rd party supplier at a senior technical level to resolve issues and agree resolution actions

Experience and expertise

ServiceNow System Admin certification (admin or higher);
A minimum of 5 years of related work experience;
Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
Experience in IT service management;
Ability to analyze, troubleshoot and resolve complex software application related problems;
Exceptional customer service skills;
Applies standard methodology, techniques, procedures and criteria;
ITIL v3 Certification or ITIL v4
Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
5+ years’ experience with ServiceNow administration;
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
Experience troubleshooting integration management, security, and application issues;

Skills and Qualifications

ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
ITIL v3
Communication skills – both written and verbal
Strong self motivation, ability to work independently with little supervision

Locations: Surrey/Work from home