Senior Service Now Admin

Key Accountabilities:

  • Monitor health, usage and overall compliance of ServiceNow and its applications;
  • Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
  • Understand how ServiceNow can enable Belron to become more efficient and configure the platform to achieve measurable benefits;
  • Coordinate application and platform upgrades; including patches
  • Develop, support, and maintain system integrations, specifically e-bonding interfaces with third parties
  • Develop systems integrations and process automation;
  • Configure and maintain SLA, Service Request catalogue items and their associated workflows;
  • General support, administration and maintenance of the ServiceNow platform and associated applications;
  • Working with multiple domain set up, differing configurations of ServiceNow based on Business Unit needs
  • Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practice
  • Be the point of escalation for all technical challenges related to the ITSM platform
  • Interface with 3rd party supplier at a senior technical level to resolve issues and agree resolution actions

Experience and expertise

  • ServiceNow System Admin certification (admin or higher);
  • A minimum of 5 years of related work experience;
  • Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
  • Experience in IT service management;
  • Ability to analyze, troubleshoot and resolve complex software application related problems;
  • Exceptional customer service skills;
  • Applies standard methodology, techniques, procedures and criteria;
  • ITIL v3 Certification or ITIL v4
  • Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
  • 5+ years’ experience with ServiceNow administration;
  • Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
  • Experience troubleshooting integration management, security, and application issues;

Skills and Qualifications

  • ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
  • ITIL v3
  • Communication skills – both written and verbal
  • Strong self motivation, ability to work independently with little supervision
  • Facilitation skills
  • Able to manage 3rd parties
  • Understanding of IT methodologies in particular DevOps
  • ServiceNow System Administrator or Developer
  • Delivery of Service Design in an international organisation
  • ITIL and/or DevOps accreditation

Locations: Surrey/Work from home