Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, today announced enhancements to its intelligent automation (IA) services, with its Intelligent Automation Index, a patent-pending diagnostic tool that allows companies to quantify the automation potential of business processes.
The Intelligent Automation Index provides an algorithm-based assessment that objectively calculates automation potential, evaluating various technologies—basic robotics, machine learning, and cognitive automation—and offering indicative efficiency potential. As a result, companies have a clearer road map for their digital transformation journeys, to drive stronger business outcomes and achieve greater return on investment (ROI) through systematic planning from robotic process automation through intelligent automation using artificial intelligence.
The diagnostic tool leverages Genpact’s deep domain expertise, which has helped clients automate more than 750 different type of processes at hundreds of companies around the world, resulting in an average 44 percent increase in productivity by significantly reducing cycle times.
“There is much hype about robotic process automation, intelligent automation, and artificial intelligence, leaving many companies unsure of where to start, and what ROI they will achieve,” said Shantanu Ghosh, senior vice president and global head of CFO Services and Consulting, Genpact. “Our expertise in driving process transformation through automation, combined with our extensive industry knowledge, provides a quantifiable framework to guide automation strategically, and helps our clients future-proof their business and protect technology investments.”
Using numerous parameters that Genpact has identified which significantly influence the potential for intelligent automation, the diagnostic tool assigns values to companies’ processes, as well as sub-processes, and provides user-friendly heatmaps, dashboards, and detailed reports, driving more effective planning of digital transformation strategies.