Organizations are in the midst of redesigning IT operations to better meet the demands of external customers, and that is creating the need to redefine many job roles. Unfortunately, many organizations say they lack sufficient skills on staff in the areas of analytics and data management.
That is the conclusion of a new study, “As Tech Management Structures Change, Roles Become More Strategic and Externally Focused” – by Forrester Research. Authored by Marc Cecere, the study looks at how key roles in the IT organization will change over the next five to seven years.
- The number of staff needed for IT will shrink significantly
- Key roles will become increasingly strategic and externally focused
- Agile methods and DevOps teams will be the defaults