Recently, Gartner predicted that “by 2020, the average person will have more conversations with bots than with their spouse.” This future forecast means that businesses will need to develop strategies in order to harness digital transformation technologies such as bots and robotic process automation (RPA).
Improving process efficiency is often the primary driver in RPA implementations. Business cases are built and project plans mapped out to automate existing processes. But are we missing opportunities with a limited approach? I believe we can drive business transformation including customer and employee experiences with RPA.
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