Senior Service Now Admin
Key Accountabilities:
- Monitor health, usage and overall compliance of ServiceNow and its applications;
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
- Understand how ServiceNow can enable Belron to become more efficient and configure the platform to achieve measurable benefits;
- Coordinate application and platform upgrades; including patches
- Develop, support, and maintain system integrations, specifically e-bonding interfaces with third parties
- Develop systems integrations and process automation;
- Configure and maintain SLA, Service Request catalogue items and their associated workflows;
- General support, administration and maintenance of the ServiceNow platform and associated applications;
- Working with multiple domain set up, differing configurations of ServiceNow based on Business Unit needs
- Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practice
- Be the point of escalation for all technical challenges related to the ITSM platform
- Interface with 3rd party supplier at a senior technical level to resolve issues and agree resolution actions
Experience and expertise
- ServiceNow System Admin certification (admin or higher);
- A minimum of 5 years of related work experience;
- Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
- Experience in IT service management;
- Ability to analyze, troubleshoot and resolve complex software application related problems;
- Exceptional customer service skills;
- Applies standard methodology, techniques, procedures and criteria;
- ITIL v3 Certification or ITIL v4
- Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
- 5+ years’ experience with ServiceNow administration;
- Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
- Experience troubleshooting integration management, security, and application issues;
Skills and Qualifications
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
- ITIL v3
- Communication skills – both written and verbal
- Strong self motivation, ability to work independently with little supervision
- Facilitation skills
- Able to manage 3rd parties
- Understanding of IT methodologies in particular DevOps
- ServiceNow System Administrator or Developer
- Delivery of Service Design in an international organisation
- ITIL and/or DevOps accreditation
Locations: Surrey/Work from home
Recent Comments